§ 5.36.425. New service requests.  


Latest version.
  • (1)

    The Cable Operator shall provide service to all dwelling units and all business locations within the City (subject to the limitations on line extensions in the previous section) pursuant to the following requirements.

    (2)

    In any case in which either no new drop is required, or a new aerial drop is required of no more than 150 feet, or a new underground drop is required of 75 feet or less as measured from the nearest active or required feeder line along a reasonably direct route, the Cable Operator shall make cable service available at the standard connection charge within seven days of receipt of any service request. In any case in which a new drop is required which is longer than the foregoing standards, the Cable Operator shall make cable service available at the standard connection charge within 14 days of receipt of any service request. Notwithstanding the foregoing, if the service request requires a drop in excess of 150 feet, the Cable Operator may charge the business or resident requesting service an additional amount which shall not exceed the actual time and materials cost of the drop in excess of 150 feet.

    (3)

    Upon receiving a request for new service the Cable Operator shall make reasonable efforts to promptly acquire all easements or rights of occupancy necessary for extension of service to such resident's home and not already secured by the Cable Operator. The Cable Operator shall not be required to install service until such easements or rights of occupancy have been acquired.

(Ord. No. 820, § 1, 3-19-02)