§ 5.36.487. Credits for outages.

(1)

Except for loss of service beyond the reasonable control of the Cable Operator, after notification from a subscriber of an individual or system outage and following the time frames set out in Section 5.36.475 for an opportunity to cure, the Cable Operator shall, upon request, credit the subscriber's account on a pro-rata basis one-thirtieth of the subscriber's monthly rate for each day or portion of a day that the system or individual outage continues. In addition, in cases where, within any seven-day period, there have been more than six individual outages, system outages or service interruptions of 15 minute or more, the Cable Operator shall, upon request, credit the subscriber's account for one-fourth of the subscriber's monthly rate. Should an individual or system outage affect a pay-per-view or other similarly priced per-event service, the subscriber shall, upon request, be credited the charges for such service. Credit shall be given under this section only if the subscriber has notified the Cable Operator of the outage within 48 hours of its occurrence and has provided access to the Cable Operator as necessary to correct the problem.

(2)

Nothing in this section shall prohibit the Cable Operator from giving other credits.

(Ord. No. 820, § 1, 3-19-02)